Refund policy
REFUND POLICY
Welcome to Caterings.com.au!
Caterings is owned and operated by Foodtrucker Pty Ltd.
This refund policy applies to subscriptions purchased through:
Our refund policy does not affect your statutory rights.
1. SUBSCRIPTIONS (FOR BUSINESSES ONLY)
Due to the nature of the services offered through the website (digital services), all purchases of our subscriptions are final and non-refundable. The user accepts that, once the purchase and registration process is completed and the subscription activated, the subscription cannot be refunded. Please check the features and content of subscriptions before purchasing a subscription.
Subscriptions will automatically renew for an additional period unless cancelled before the next payment. The user may cancel the subscription at any time and access to the paid features will remain available until the next billing date, when it will be permanently suspended. Subscriptions can be cancelled through the platform or by sending us your cancellation request via our contact information.
Foodtrucker will only issue a refund if you have been incorrectly charged for any subscription fees due to a technical issue with our website or our payment platform. If you find any inconsistencies in your billing, please contact the customer service of the relevant payment platform (Stripe) or contact us via our contact information for further information and assistance.
2. CONTACT US
If you have questions or concerns about this refund policy, please contact us through our contact page or through the information below.
Foodtrucker Pty Ltd.
Email: [email protected]