PRIVACY POLICY
Welcome to Caterings.com.au!
Foodtrucker is owned and operated by Foodtrucker Pty Ltd.
Foodtrucker values your privacy and the protection of your personal data. This privacy policy describes what information we collect from you, how we collect it, how we use it, how we obtain your consent, how long we retain it in our databases and, if necessary, with whom we share it.
By registering as a user and using the website, you are accepting the practices described in this privacy policy. Your use of the website is also subject to our terms and conditions. In this privacy policy, the words “website” and “platform” refer to the Foodtrucker website, “we”, “us”, “our” and “Foodtrucker” refer to Foodtrucker and “you” and “user” refer to you, the user of Foodtrucker.
This privacy policy may change from time to time. Your continued use of the website after we make changes is deemed acceptance of those changes, so please check the policy periodically for updates. This privacy policy has been prepared and is maintained in accordance with all applicable national and international laws and regulations and, in particular, with the Privacy Act 1988 (Privacy Act – Australian regulation).
1. GENERAL INFORMATION
The personal data of the users that are collected and processed through the website:
Will be under responsibility and in charge of:
Foodtrucker Pty Ltd.
ACN: 661 376 263
ABN: 29 661 376 263
Email: [email protected]
(Hereinafter referred to as “Foodtrucker”).
2. TYPES OF INFORMATION GATHERED
The information we collect from our users and customers helps us to deliver our products effectively and to Personalise and continually improve the user experience on the website. These are the types of information we collect:
Information You Give Us. You provide information when you provide, search, read and view content through the website, register as a user (Businesses and Users), purchase a subscription, post content and services on the website (Food Trucks), book a service or submit a request and/or communicate with us through our contact information or our contact forms. As a result of those actions, you might supply us with the following information:
Users:
Name
Email address
Telephone
Address
Any additional information relating to you that you provide to us directly or indirectly through our website or online presence such as “cookies”.
Businesses:
Name
Food Truck Name
Email address
Telephone
Address
Any additional information relating to you that you provide to us directly or indirectly through our website or online presence such as ‘cookies’.
Foodtrucker will not collect any personally identifiable information about you, unless you provide it.
Information Collected Automatically: By accessing and using the website you automatically provide us with the following information:
The device and usage information you use to access the website
Your IP address
Browser and device characteristics
Operating system
Referring URLs
Your location
If you access the website through a mobile phone, we will collect the following information:
Mobile device ID
Model and manufacturer
Operating system
Version information
IP address
Location: We store real-time information about the location of users on the platform when they use the functionalities available on the platform, when they search for Food Trucks near the user’s location. This information is stored to facilitate the correct use of the platform and to display specific Food Trucks based on the user’s location. This information is used for the time necessary to provide the functionalities within the platform. However, this information does not identify or individualize the user and is completely anonymous. The user can request the removal of such information but certain functionalities of the platform would not be available. Location information collected through the platform will be treated in accordance with this privacy policy.
Payment information: Users’ payment information will be processed by the payment platforms available on the website (Stripe). These payment platforms will process and store your data securely and for the sole purpose of processing transactions within the website. Foodtrucker reserves the right to contract any payment platform available on the market, which will process your payment data for the sole purpose of processing transactions within the website.
See Stripe’s privacy policy here:
GOOGLE Analytics. We use Google Analytics provided by Google, Inc., USA (“Google”). These tool and technologies collect and analyse certain types of information, including IP addresses, device and software identifiers, referring and exit URLs, feature use metrics and statistics, usage and purchase history, media access control address (MAC Address), mobile unique device identifiers, and other similar information via the use of cookies. The information generated by Google Analytics (including your IP address) may be transmitted to and stored by Google on servers in the United States. We use the GOOGLE Analytics collection of data to enhance the website and improve our service.
Please consult Google’s privacy policy here:
Facebook Pixel: Our website uses the Facebook Pixel. Through the Facebook Pixel we can collect user information for different purposes. We use the Facebook Pixel for the following purposes:
Collect statistics about our website (for example, the number of users who visited a page).Collect information about how you interact with our website (for example, whether you opened or followed links contained in them).Personalise online services and marketing communications.Tailor advertisements to users and optimise advertising campaigns.
The information collected through the Facebook Pixel will be collected and stored by Facebook and will be treated in accordance with its privacy policy. The information we collect through the Facebook Pixel does not personally identify the user and will never be used for purposes other than those contained in this privacy policy and Facebook’s privacy policy.
Please consult Facebook’s privacy policy here:
Social Media: On our platform you will find links and functions linked to different social media, in which you can share your information.
It is advisable to consult the privacy policy and data protection of each social media used on our website.
Instagram: http://instagram.com/about/legal/privacy/
3. THIRD PARTY BUSINESS INFORMATION
Foodtrucker may include business information (food trucks and events) found on social networks in its directory or business listing to display them through user searches for the sole and exclusive purpose of displaying food trucks and events near the user’s location. In cases where the owner of the information or business claims or requests the removal of the information from the platform, the respective business information will be removed from the platform and the business will no longer appear in user searches. The information that Foodtrucker collects from third parties is the name of the food truck or business concerned, its location, logo published on social networks, phone and mail. The information collected from businesses is public information collected from social media posts.
4. HOW LONG WE KEEP YOUR DATA
Personal data provided by users through the website will be retained for the time necessary to provide the functionalities available on the website and until the user maintains the user account on the website or decides to close it or until Foodtrucker closes and deletes the user account. Foodtrucker may retain personal data for a longer period where the user has given consent to such processing, provided that such consent is not withdrawn. In addition, Foodtrucker may be obliged to retain personal data for a longer period if this is necessary for compliance with a legal obligation or by order of an authority. Once the retention period expires, the personal data will be deleted. Therefore, the right of access, the right of erasure, the right of rectification and the right to data portability cannot be asserted once the retention period has expired.
5. HOW WE USE YOUR INFORMATION.
In general, we use the information we collect primarily to provide, maintain, protect and improve our website and services. We use personal information collected through our website as described below:
Identify you as a user in our system.
User registration (Businesses and Users).
Provide the subscriptions.
Publish the Food Trucks.
Show Food Trucks near the user’s location.
Publish user requests.
Facilitate service bookings.
Process payments.
Facilitate communications between users.
Understand and enhance your experience using our platform.
Respond to your comments or questions through our support team.
Send you related information, including confirmations, invoices, technical notices, updates, security alerts and support and administrative messages.
Communicate with you about upcoming events, offers and news about products and services offered by Foodtrucker and our selected partners.
Marketing purposes of Foodtrucker.
Link or combine your information with other information we get from third parties to help understand your needs and provide you with better service.
Protect, investigate and deter against fraudulent, unauthorised or illegal activity.
6. HOW DO YOU GET MY CONSENT?
By registering as a user (businesses and users), purchasing a subscription, posting food trucks on the website, booking a service or submitting a request through the website, contacting us through the contact forms or our contact information and providing us with personal information to communicate with you, you consent to our collection, storage and use of your information on the terms contained in this privacy policy. You may withdraw your consent by sending us your request via the contact information or the contact page.
7. HOW WE SHARE INFORMATION
The personal information of our users is an important and fundamental part of our business. Under no circumstances will we sell or share information with third parties that has not been previously authorised by the user or owner of the personal data. We share user information solely and exclusively as described below.
Third-Party Service Businesses. We use third-party services to perform certain functions on our behalf and through our website and services. Examples include processing payments (Stripe), sending emails, analysing data (Google Analytics), creating ads (Facebook, Google), providing marketing assistance and delivering search results.
These third-party services and tools may have access to personal information needed to perform their functions, but may not use that information for other purposes. Information shared with these third-party services will be treated and stored in accordance with their respective privacy policies and our privacy policy.
Email marketing: We use the information provided by users to conduct marketing campaigns and send relevant information to our users and subscribers. By registering as a user on the website, you authorise us to use your information for email marketing. We will use third party services to perform email marketing, so we may share certain information with some of these third parties for the sole and exclusive purpose of sending emails through email marketing and in accordance with our privacy policy.
Business Transfers. In the event that Foodtrucker creates, merges with, or is acquired by another entity, your information will most likely be transferred. Foodtrucker will email you or place a prominent notice on our website before your information becomes subject to another privacy policy.
Protection of Foodtrucker and others. We release personal information when we believe release is appropriate to comply with the law, enforce or apply our Terms and conditions and other agreements, or protect the rights, property, or safety of Foodtrucker, our users or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.
With Your Consent. Other than as set out above, you will receive notice when personally identifiable information about you might go to third parties, and you will have an opportunity to choose not to share the information.
Anonymous Information. Foodtrucker uses the anonymous browsing information collected automatically by our servers primarily to help us administer and improve the website. We may also use aggregated anonymous information to provide information about the website to potential business partners and other unaffiliated entities. This information is not personally identifiable.
Email Address. The email address that you supply to us for purposes of receiving our email communications will never be rented or sold to a third party.
8. PROTECTING YOUR INFORMATION
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you provide or share through the website. If transactions are processed on the website, transaction information is transmitted to and from the website in encrypted form using industry-standard SSL connections to help protect such information from interception. We restrict authorised access to your personal information to those persons who have a legitimate need to know such information to provide certain functions and to those persons you have authorised to have access to such information. Foodtrucker follows generally accepted industry standards for data security to protect the personal information you provide and share through the website, both during transmission and once Foodtrucker receives it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while Foodtrucker strives to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
9. RIGHTS
Users who provide information through our website, as data subjects and data owners, have the right to access, rectify, download or delete their information, as well as to restrict and object to certain processing of their information. While some of these rights apply generally, others apply only in certain limited circumstances. We describe these rights below:
Access and portability: to access and know what information is stored in our servers, you can send us your request through our contact information.
Rectify, Restrict, Limit and/or Delete: You can also rectify, restrict, limit or delete much of your information.
Right to be informed: Users of our website will be informed, upon request, about what data we collect, how it is used, how long it is retained and whether it is shared with third parties.
Object: When we process your information based on our legitimate interests as explained above, or in the public interest, you may object to this processing in certain circumstances. In such cases, we will stop processing your information unless we have compelling legitimate reasons to continue processing it or where it is necessary for legal reasons.
Revoke consent: Where you have previously given your consent, such as to allow us to process and store your personal information, you have the right to revoke your consent to the processing and storage of your information at any time. For example, you may withdraw your consent by updating your settings. In certain cases, we may continue to process your information after you have withdrawn your consent if we have a legal basis for doing so or if your withdrawal of consent was limited to certain processing activities.
Complaint: If you wish to file a complaint about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local supervisory authority. Users can exercise all these rights by contacting us through the contact information or the contact page.
Rights related to automated decision-making, including profiling: website users may request that we provide a copy of the automated processing activities we conduct if they believe that data is being unlawfully processed.
Users or owners of the personal information they provide through the website may exercise these rights over their personal information at any time and without any limitation by sending us their request through our contact information.
10. CHILDREN’S ONLINE PRIVACY PROTECTION
We are in compliance with the requirements of the Privacy Act 1988 (Privacy Act – Australian regulation), regarding the protection of the personal data of minors. We only collect information from persons under the age of 18 and over the age of 13 with their parent’s or legal guardian’s permission. We do not collect any information from children under the age of 13. If you are aware that a child under the age of 13 has provided us with personal information without the permission of his or her parent or legal guardian, please contact us. If we become aware that a minor has provided us with personal information without the permission of a parent or legal guardian, we will take steps to delete that information, terminate that person’s account, and restrict access to that person’s account.
11. THIRD PARTIES
Except as otherwise expressly included in this privacy policy, this document addresses only the use and disclosure of information Foodtrucker collects from you. If you disclose your information to others, whether other Foodtrucker users or vendors, different rules may apply to their use or disclosure of the information you disclose to them. Foodtrucker does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. Foodtrucker is not responsible for the privacy or security practices of other websites, including those that are linked to from Foodtrucker.
12. CONTACT US
If you have any questions or concerns about this privacy policy and the treatment and security of your data, please contact us through our contact page or through the information below:
Foodtrucker Pty Ltd.
Email: [email protected]